German Player Support Representative

Job Location

Brighton and Hove


Dep on exp

Job Overview

Do you want to be part of the Disney family?

Job Description

We are looking for a fun, outgoing individual to join our new German Community Support team in our vibrant, exciting office in Brighton.

Do you have a passion for delivering world class customer service? Do you think you have what it takes to communicate and connect with kids and parents on a daily basis? Do you have the pop culture knowledge and creativity to help enrich the online experience for all our players? Do you want to help make the internet a safer and more magical place for kids?

If you are also a native German speaker, with good English skills and a high school diploma or equivalent, looking for a permanent job opportunity … we want to hear from you!


  • Provides general email support on a daily basis that includes:
  • Extensive product knowledge
  • Accurate and detailed account management
  • Process Moderation Reports
  • Process Account Names
  •  Interacts with and contributes to the online communities in order to:
  • Enhance and support the player experience and safety
  • Expand on product knowledge
  • Proactively contributes to regular team meetings and learning and development sessions Continuous research and development in regard to pop culture and in game information/policies

Skill Range / Person Specifications

Skills and Abilities

  • Excellent German communication skills – written and conversational
  • Good English communication skills – written and conversational
  • Strong interpersonal skills – able to work with multiple communication styles
  • Enthusiastic about providing excellent customer service
  • Ability to multitask effectively in a fast paced, dynamic environment
  • Proactive problem solver
  • Maintains poise in difficult situations
  • Eager to learn and consistently develop
  • Attentive and able to retain a constant flow of information
  • Team Player
  • Embraces change and new ideas
  • Solid understanding of pop culture

How to apply

Please forward your CV and covering letter to the follow email including the job title: